Practice Charter

As a patient of this practice we expect you:

  • To treat the doctors and practice staff with courtesy.
  • To be punctual for your appointment time.
  • To give the practice as much notice as possible if you are unable to keep a booked appointment.
  • To make more than one appointment if more than one person needs to be seen.
  • To be prepared to make further appointments if you have numerous or complicated problems.
  • To be patient if appointment times are running late, it may be you who needs the extra time on another occasion.
  • To ask for a home visit only if the illness prevents you from attending the surgery, children can usually be brought to the surgery.
  • To contact the doctor out of surgery hours only in case of an emergency which cannot wait until the next working day.
  • To tear off slip to request your repeat prescription whenever possible, and attend for review, when asked, before your next prescription is due.
  • Not to ask for information about anyone other than yourself.
  • To inform the practice of any change of name or address so that our records are accurate.
  • To call the surgery for an appointment, we do not operate a walk in clinic.

Our service to you:

  • To be treated with courtesy.
  • The ability to book an appointment 2 weeks in advance.
  • To have your records treated confidentially, subject to your wish to have relatives and friends informed of the progress of your treatment.
  • To be seen within 30 minutes of any appointment you are offered at the surgery and failing this, to give an explanation.
  • To be seen at home at your doctor’s discretion.
  • To have your long term medication and treatment received at regular intervals.
  • To receive your repeat prescription within 48 working hours of your request.
  • To be informed (through this website, leaflets, etc) of the practice services and how best to use them.
  • To receive health care in clean, comfortable and appropriate surroundings.