Practice

Care Quality Commission

Battersea Rise Group Practice has been rated 'Good' by the Care Quality Commission (CQC).

Patient Charter

As a patient of this practice we expect you:

• To treat the doctors and practice staff with courtesy
• To be punctual for your appointment time 
  
• To give the practice as much notice as possible if you are unable to keep a booked appointment 
  
• To make more than one appointment if more than one person needs to be seen 
  
• To be prepared to make further appointments if you have numerous or complicated problems 
  
• To be patient if appointment times are running late, it may be you who needs the extra time on another occasion 
  
• To ask for a home visit only if the illness prevents you from attending the surgery, children can usually be brought to the surgery 
  
• To contact the doctor out of surgery hours only in case of an emergency which cannot wait until the next working day 
  
• To tear off slip to request your repeat prescription whenever possible, and attend for review, when asked, before your next prescription is due 
  
• Not to ask for information about anyone other than yourself 
  
• To inform the practice of any change of name or address so that our records are accurate 
  
• To call the surgery for an appointment, we do not operate a walk in clinic
  

Our service to you:

• To be treated with courtesy
  
• The ability to book an appointment 2 weeks in advance.
  
• To have your records treated confidentially, subject to your wish to have relatives and friends informed of the progress of your treatment
  
• To be seen within 30 minutes of any appointment you are offered at the surgery and failing this, to give an explanation 
  
• To be seen at home at your doctor's discretion 
  
• To have your long term medication and treatment received at regular intervals
  
• To receive your repeat prescription within 48 working hours of your request 
  
• To be informed (through this website, leaflets, etc) of the practice services and how best to use them 
  
• To receive health care in clean, comfortable and appropriate surroundings.

Complaints Procedure

Please contact the Practice Manager Mrs Tracy Gaskin either at the practice, by phone, in writing or E-Mail tracy.gaskin@nhs.net. Your complaint will normally be acknowledged within 2 working days.

An explanation will be provided within 10 working days. An appointment can be made with the Practice Manager if necessary.

If the matter cannot be resolved with the Practice Manager, a meeting can be arranged with a Partner. If you wish to bring someone with you to this meeting you can do so. For patients who's first language is not English, or who have special needs, we can arrange for help at this meeting.

If you are not satisfied with the outcome, we will give you further contact numbers.

There is a further stage of the complaints procedure, Independent Review, which you can ask for it the local resolution has not resolved the problem. Local Resolution must be tried before an independent review can be requested.

Privacy Notice

A Patient Guide to GP Services

Please view the below leaflet from the Royal College of General Practitioners.

• It's Your Practice -  A Patient guide to GP Services

GP Mean Earnings

Find the GP Mean Earnings for the financial year 2014/15.

All GP practices are required to declare the mean earnings (e.g average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in this practice in the financial year 2014/15 was £49,912 before tax and national insurance. This is for five part time GPs (as defined) who earn amounts proportionate dependent upon contracted hours.

• GPs who were partners in the practice during the financial year 2014/15:
• Dr N Williams - part time
• Dr N Bass - part time
• GPs who were salaried in the practice during the financial year 2014/15:
• Dr M Harris - part time
• Dr J Morton - part time
• Dr S Mohan - part time