Battersea Rise Group Practice, Battersea, London.
NHS

Patient Survey 2012 / 2013 Results

The results are shown below.

Total responses: 181

1Are you happy with the appointments system?
     Yes162
 90%
     No 18
 10%
1 a)If you answered 'No' and are not happy with the appointment system, how would you like to see it improved?
 [text response - use View Comments]
2How do you rate the way you are treated by receptionists at the practice?
     Good161
 89%
     Fair15
 8%
     Poor4
 2%
     Very poor 00%
3How do you rate the hours that the practice is open for appointments?
     Good155
 86%
     Fair20
 11%
     Poor4
 2%
     Very poor 00%
4What is your preferred time of day to see a doctor or nurse?
     Morning75
 41%
     Afternoon17
 9%
     Evening73
 40%
     Saturday 14
 7%
4 a)How many times have you visited the surgery in the last three months?
     1-386
 47%
     4-674
 41%
     7-1017
 9%
     More than 10 3
 1%
5Do you have any longstanding health conditions?
     Yes16
 8%
     No 164
 91%
5 a)If you answered 'Yes' to having a longstanding health condition, please specify
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6Who did you see the last time you visited the surgery?
     Doctor141
 78%
     Nurse34
 18%
     Health Care Assistant 5
 2%
7How would you rate the level of clinical care that you received?
     Good163
 90%
     Fair15
 8%
     Poor10%
     Very poor 10%
8Were you happy with the length of time you waited to be seen?
     Yes162
 90%
     No 17
 9%
9How do you usually contact the surgery?
     By telephone168
 93%
     By email00%
     By personal visit 12
 6%
9 a)Do you find this satisfactory?
     Yes172
 96%
     No 7
 3%
9 b)How could we improve this contact? Please specify
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10The practice provides some extra services, for example, ECG, 24 hr blood pressure, anticoagulation monitoring, spirometry, phlebotomy, Intra uterine device (coil), Nexplanon insertion. Are you aware of these services?
     Yes139
 78%
     No34
 19%
     Don't know 5
 2%
11Are there any healthcare services currently unavailable at the surgery that you would like to see? Please specify
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12Are you aware of our online services for managing appointments
     Yes133
 82%
     No 28
 17%
12 a)Do you use our online services?
     Yes118
 75%
     No 38
 24%
12 b)If you know about our online service but don't use them, why not? Please specify
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13Monitoring: (Answers to the following questions are essential for practice statistics)
What is your age?
     Under 185
 2%
     19-2563
 35%
     26-4066
 37%
     41-6534
 19%
     Over 65 8
 4%
14Are you?
     Male79
 45%
     Female 93
 54%
15What is your ethnic group?
     White (British, Irish, European, other white background)111
 64%
     Mixed ethnicity (white & black Caribbean, white and black African, white and asian, any other mixed/multiple ethnic background)26
 15%
     Asian/Asian British (Indian, Pakistani,Bangladeshi, Chinese, and any other background)23
 13%
     Black/African/Caribbean/Black British (African, Caribbean, any other black/African/Caribbean background)12
 6%
     Other (please specify below) 00%
15 a)Other ethnic group
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16Any additional comments
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17Although this survey is designed to be anonymous, if you would be willing to be contacted please give your name, telephone number or email address below
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